Mid-Level Service Delivery Manager

Are you a natural problem-solver with a talent for ensuring smooth operations and delivering exceptional service? Do you believe that effective service delivery is the key to driving success and customer satisfaction? If you're passionate about optimizing processes and building strong client relationships, you might be the Service Delivery Manager we're looking for At Sofico, you will have the opportunity to have an impact on bigger changes and ensure our clients receive the best possible experience.  

As a Service Delivery Manager, you are responsible for overseeing the delivery of our services to clients, ensuring quality, efficiency, and alignment with their needs. As a key member of our Service Delivery community working for our operations, you'll work closely with consultants, engineers, product & technical teams, and clients to ensure seamless operations and successful outcomes. Your goal is to foster trust, deliver value, and create lasting partnerships that drive mutual success.  

You will be the 1st contact person for the customer (1st escalation level) and will organize operational meetings. Next to that we also expect you to: 

Set-up Post Go Live Support & operational cooperation 

Coordination and monitoring 

Reporting and invoicing 

You are a born organizer using the tools at your disposal (Excel, Jira, MS Projects, etc.) and can keep track of a lot of different topics at the same time. 

A strong accuracy skill is needed to perform the administrative tasks for which you will be responsible. 

You have strong interpersonal skills with an emphasis on relationship management and influencing skills. Managing difficult situations is not a problem for you.    

Because of your excellent communication skills, you can effectively and concisely communicate both internally and externally with both operational colleagues and project stakeholders. 

What else is expected: 

Join an international, multicultural company with more than 35 years of experience, which doubles in size every 5 years. We encourage a horizontal, open corporate culture where career development and personal growth are central. You benefit from a comprehensive 6-month onboarding, including a dedicated job coach, and receive ongoing learning opportunities. Participate in fun team activities such as after-work drinks, barbecues, family days, and company weekends. Additionally, you work in a modern and easily accessible office, equipped with charging stations for electric cars and bikes, as well as free shared bikes.